Ordering

How can I order?

We’re delighted that you’d like to place an order; let’s keep it simple. Start by creating an account via the top right corner of the website. From there, you can easily add your favourite products to your basket and complete your order. Our webshop

I did not receive a confirmation of my order.

Once your payment has been successfully processed, you will immediately receive an order confirmation via email. Didn't receive the confirmation? Don't worry, it may have ended up in your spam folder. It's also possible that you accidentally made a t

I’m not a professional. Can I still place an order?

Mrs.Highbrow’s professional products are developed specifically for brow and lash specialists. We therefore assume you have the knowledge and experience required to perform these treatments with care. For at-home use, we do not recommend these produc

I’ve entered my VAT number, but VAT is still being charged.

This usually happens when the VAT number has been entered incorrectly or incompletely, or is not recognised as valid by the system. For customers within the EU but outside the Netherlands, it’s important to first create an account and enter your VAT

My favorite product is out of stock, can you send it later?

If a product is out of stock, we are unable to take orders for it due to the direct connection of our online store to our inventory system. Therefore, if an item is unavailable, we are unable to fulfill orders for it. We understand that this can be f

I forgot something, can it still be added to my order?

I'm sorry to hear that you forgot to add something! After you have placed your order, it is immediately forwarded to our warehouse and the package is often packed right away. We would love to help, but unfortunately, a placed order usually cannot be