Once you have placed an order, unfortunately, you cannot make any changes to your order. Our warehouse starts processing your order immediately so that you can have it at your home as soon as possible. Therefore, please be careful when placing an ord

Once you have placed an order, unfortunately, you cannot make any changes to your order. Our warehouse starts processing your order immediately so that you can have it at your home as soon as possible. Therefore, please be careful when placing an order.&#xA0;If you have a question about your order, simply send us a message via the chat function, and we will respond within 2 business days.

Can I change an order?

Only orders that have not been processed by our warehouse can be canceled. So, if you want to cancel your order, please notify us as soon as possible via the chat function. If your order has already been processed, it cannot be canceled, and you will

Only orders that have not been processed by our warehouse can be canceled. So, if you want to cancel your order, please notify us as soon as possible via the chat function.&#xA0;If your order has already been processed, it cannot be canceled, and you will need to return the product once you receive it. You will only receive a refund for the items you return, not for the shipping costs you paid when placing your order. Therefore, please be careful when placing an order

Can I cancel an order?

Was your question not answered? Then email us at: hello@mrshighbrow.com

Mrs.Higbrow

Change or cancel

How can I order?

I did not receive a confirmation of my order.

Is it possible to order without being a business customer?

My favorite product is out of stock, can you send it later?

I forgot something, can it still be added to my order?

Order

How much for shipping?

Can I specify a delivery date for my order?

When will my order be shipped?

Shipping

What means of payment are there?

I see a 'pending payment' on my credit card statement. What now?

Can I pay on account?

Where can I find my invoice?

Payment

Do I have to pay VAT?

What are those extra charges at checkout?

I live abroad and yet VAT is charged....

How do I return my order?

I received the wrong product

Can I exchange a received product?

Returns

How can I track my order?

When will I receive my order?

According to the track and trace code, the package is still with you

Track Order

My wax heater no longer works.

My airbrush device won't turn on.

Problem with device

How does a Mrs.Highbrow online course work?

In what language are the courses?

Where do I find my ordered course?

Are the online courses accredited?

Do I also have to take an exam?

Do you get a certificate after an online course?

Are the courses suitable for beginners?

Where can I attend on-site training?

Online Courses

How long does brow henna last?

Is Mrs.Highbrow Brow Henna safe?

Can you use Brow Henna on women who are pregnant?

Why an allergy test for henna?

Why does the henna turn green?

What are those little white balls?

How long is Brow Henna shelf life?

My old henna is much darker....

Why doesn't my brow henna work properly anymore?

How many treatments go into a jar of brow henna?

Brow Henna

Hybrid Dye

Do I need to take a course to use Lash Elevation?

What is the difference between pouches and pumps of lash elevator?

How many treatments go into a Lash Elevation Kit?

Why are my lash elevators not as good as before?

One of the pumps of Lash Elevation does not work....

Lash Elevation

Can I combine brow Lamination with brow henna?

Brow Lamination

What is the difference between your waxes?

What setting should the Mrs.Highbrow wax heater be on?

When does Film Wax have the right temperature?

Can you also remove your wax with a strip?

Waxing

Which product is suitable for airbrushing?

In what proportion do you mix PowerStain and Airbrush Activator?

How does the airbrush device work?

Airbrush Brows