Was your question not answered? Then email us at: hello@mrshighbrow.com

Mrs.Higbrow

Of course, that&#x2019;s not what you want, good tools make all the difference.The wax heater comes with a one year warranty. Is your heater still within this warranty period? Please send us a short video clearly showing the issue.Email this together with the name used for the order and, if possible, the order number to <a data-start="781" data-end="802" rel="noopener">hello@mrshighbrow.com</a>. We&#x2019;ll gladly take a look with you and help find a suitable solution.

Of course, that’s not what you want, good tools make all the difference. The wax heater comes with a one year warranty. Is your heater still within this warranty period? Please send us a short video clearly showing the issue. Email this together with

My wax heater no longer works.

Problem with device

How can I order?

I did not receive a confirmation of my order.

I’m not a professional. Can I still place an order?

I’ve entered my VAT number, but VAT is still being charged.

My favorite product is out of stock, can you send it later?

I forgot something, can it still be added to my order?

Ordering

How much for shipping?

Can I specify a delivery date for my order?

When will my order be shipped?

Shipping

Can I change an order?

Can I cancel an order?

Change or cancel

I see a 'pending payment' on my credit card statement. What now?

Can I pay on account?

Where can I find my invoice?

What are the payment options?

Payment

I live within the European Union and have a valid VAT number.

Why do I have to pay import taxes?

VAT & Import Duties

How do I return my order?

I received the wrong product

Can I exchange a received product?

Returns

How can I track my order?

When will I receive my order?

According to the track and trace code, the package is still with you

Track Order

How does a Mrs.Highbrow online course work?

When will I receive the online course?

Where do I find my ordered course?

Do I need to complete a course first in order to purchase your products?

Are the online courses accredited?

Do you receive a certificate after completing an online course?

Do I have to take an exam as well?

Are the courses suitable for beginners?

Online Courses

How long does brow henna last?

Is Mrs.Highbrow Brow Henna safe?

Can you use Brow Henna on women who are pregnant?

Why is an allergy test for Brow Henna important?

Why does the Henna sometimes turn green?

What are those little white balls?

How long is Brow Henna shelf life?

Why is my older Brow Henna much darker?

Why doesn't my brow henna work properly anymore?

How many treatments can you get from one jar of Brow Henna?

Brow Henna

What's the difference between Hybrid Dye and Henna?

Does Oat leave almost no stain on the skin?

The colour isn’t staining the skin well. What could be the reason?

Hybrid Dye

Do I need to take a course to use Lash Lift products?

What is the difference between the Lash Lift sachets and pump bottles?

Why are my Lash Lifts not as good as before?

One of the pumps of Lash Elevation does not work....

What is the difference between a classic and a Korean Lash Lift?

I followed all the steps, but the lashes didn’t lift properly.

Lash Lift

Can I combine brow Lamination with brow henna?

I followed the manual, but the Brow Lift didn’t work properly. How is that possible?

Brow Lamination

What is the difference between your waxes?

What setting should the Mrs.Highbrow wax heater be on?

When does Film Wax have the right temperature?

Can you also remove your wax with a strip?

Waxing

Which product is suitable for airbrushing?

In what proportion do you mix PowerStain and Airbrush Activator?

How does the airbrush device work?

Airbrush Brows

Is the ink organic or inorganic?

Is the ink REACH compliant?

Do PMU pigments change colour over time?

Can you mix different PMU ink colours together?

Are the Mrs.Highbrow needles compatible with other machines?

Permanent Make-Up

My airbrush device won't turn on.

My wax heater no longer works.Updated a day ago