I live abroad and yet VAT is charged....Updated a year ago

If you reside outside the Netherlands but within the EU and possess a valid VAT number, you are exempt from paying VAT. However, it's crucial that you FIRST create an account on our website. This step enables you to input your VAT number. 

Should you encounter a situation where you've created an account, entered a valid VAT number, and are still being charged tax, please refrain from continuing with the order. Instead, promptly contact us at [email protected].

Please note, once an order is completed, VAT payments cannot be retroactively refunded. Therefore, it's essential to address any concerns before proceeding with the purchase.