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Mrs.Higbrow

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">It is not required to have taken a course at Mrs.Highbrow before ordering our henna, hybrid dye, brow lamination, or lash lift kit. However, our products are intended for professionals, so it&#x2019;s important that you already have experience with these treatments. If not, we recommend taking a training course first. At Mrs.Highbrow, we only offer online courses. Are you a beginner stylist? In that case, we recommend an on-site course, for example at LaLique in Amsterdam or Heerhugowaard, or at Nurian Brow Academy in Amsterdam.</span></p>

It is not required to have taken a course at Mrs.Highbrow before ordering our henna, hybrid dye, brow lamination, or lash lift kit. However, our products are intended for professionals, so it’s important that you already have experience with these tr

Do I need to complete a course first in order to purchase your products?

Online Courses

How can I order?

I did not receive a confirmation of my order.

Is it possible to order without being a business customer?

My favorite product is out of stock, can you send it later?

I forgot something, can it still be added to my order?

Order

How much for shipping?

Can I specify a delivery date for my order?

When will my order be shipped?

Shipping

Can I change an order?

Can I cancel an order?

Change or cancel

I see a 'pending payment' on my credit card statement. What now?

Can I pay on account?

Where can I find my invoice?

What are the payment options?

Payment

Do I have to pay VAT?

What are those extra charges at checkout?

I live abroad and yet VAT is charged....

How do I return my order?

I received the wrong product

Can I exchange a received product?

Returns

How can I track my order?

When will I receive my order?

According to the track and trace code, the package is still with you

Track Order

My wax heater no longer works.

My airbrush device won't turn on.

Problem with device

How does a Mrs.Highbrow online course work?

In what language are the courses?

Where do I find my ordered course?

Are the online courses accredited?

Do you receive a certificate after completing an online course?

Do I have to take an exam as well?

Are the courses suitable for beginners?

Where can I attend on-site training?

How long does brow henna last?

Is Mrs.Highbrow Brow Henna safe?

Can you use Brow Henna on women who are pregnant?

Why an allergy test for henna?

Why does the henna turn green?

What are those little white balls?

How long is Brow Henna shelf life?

My old henna is much darker?

Why doesn't my brow henna work properly anymore?

How many treatments go into a jar of brow henna?

Brow Henna

What's the difference between Hybrid Dye and Henna?

Hybrid Dye

Do I need to take a course to use Lash Elevation?

What is the difference between pouches and pumps of lash elevator?

How many treatments go into a Lash Elevation Kit?

Why are my lash elevators not as good as before?

One of the pumps of Lash Elevation does not work....

Lash Elevation

Can I combine brow Lamination with brow henna?

Brow Lamination

What is the difference between your waxes?

What setting should the Mrs.Highbrow wax heater be on?

When does Film Wax have the right temperature?

Can you also remove your wax with a strip?

Waxing

Which product is suitable for airbrushing?

In what proportion do you mix PowerStain and Airbrush Activator?

How does the airbrush device work?

Airbrush Brows

Is the ink organic or inorganic?

Is the ink REACH compliant?

Don't the pigments discolor over time?

Can you mix the different colors of ink with each other?

Are the Mrs.Highbrow needles compatible with other machines, or only the Silver Bullet?

Permanent Make-Up

Do I need to complete a course first in order to purchase your products?Updated a month ago